This Policy describes the known categories of data processed when you use the NORDEX VPN Telegram bot, why they are used, how they may be shared, and how to submit a data request.
1. Privacy contact
Support: @NORDEXSupportBot. Email: nordexproxyvpn@gmail.com.
2. Data processed
- Telegram data: Telegram ID and username, if available; other profile information only if you send it or it is available to the bot.
- Order data: selected plan, price, payment unit, order date and status, payment identifier, and information available to the bot to verify payment.
- Subscription data: subscription identifier or link, expiry, status, and technical information needed to activate, renew, replace, or revoke access.
- Support: message contents and information you voluntarily provide.
- Technical data: error logs, bot events, request times, and diagnostics if logging is enabled in the infrastructure used.
We do not ask for Telegram passwords, login codes, or bank-card data. To our knowledge, ProofKit does not receive bank details or card data from NORDEX VPN. Telegram and payment systems may process data needed to handle payment under their own rules.
3. Purposes
- associate an order with a Telegram user;
- verify payment and prevent duplicate provisioning for one payment;
- create, activate, renew, support, or revoke a VPN subscription;
- respond to support requests and order disputes;
- maintain security, detect abuse, and diagnose failures;
- comply with binding legal requirements and protect rights in disputes.
4. Sharing with ProofKit and other providers
To create and manage a VPN subscription, NORDEX VPN sends ProofKit the necessary data: Telegram ID, Telegram username if available, order information, and VPN subscription information. This is used to associate an order with a subscription and manage its status. Bank details and bank-card data are not sent to ProofKit.
Technical data may be processed by Telegram, hosting providers, and other providers as necessary to operate, secure, and support the service. Providers and infrastructure may change. Fixed IP addresses and server locations are not listed because infrastructure may change.
5. Storage and location
Order and subscription data is stored on the NORDEX VPN backend. Data may also be processed by Telegram, ProofKit, and technical providers where their systems operate. The location of our infrastructure may change; this Policy does not specify a fixed country or data center.
Transfers to providers in other countries may be subject to mandatory cross-border transfer and data-localization requirements. Compliance depends on the actual backend location, storage and backup settings, and provider arrangements.
6. Necessity and legal basis
Data is used as necessary to place and fulfil orders, provide subscriptions, respond to requests, maintain security, and comply with binding legal requirements. If a particular type of processing requires separate consent or another specific legal basis, it must be processed on that basis.
7. Retention
Data is retained for as long as necessary to provide and support subscriptions, verify payments, maintain security, handle claims, and meet mandatory retention periods where applicable. When the purpose ends, data is deleted or anonymized unless further retention is required by law or to resolve a dispute. Specific periods depend on the data type and actual technical settings; no single fixed period is claimed here.
8. Security
Access should be limited to systems and people who need it to operate the service. Reasonable technical and organizational measures are used in light of the data and infrastructure. No internet transmission or storage method can guarantee absolute security.
9. User requests
You may ask what data is processed about you, request correction of inaccurate data, or request deletion where retention is no longer necessary and deletion is not prohibited by law. We may need to verify that the request relates to the relevant Telegram account or order. Some information may be retained to complete an order, maintain security, prevent fraud, resolve a dispute, or comply with binding law.
Send requests to @NORDEXSupportBot or nordexproxyvpn@gmail.com. Do not send passwords or login codes.
10. Children
The service is not intended for people who cannot independently purchase this type of digital service under applicable law. If you believe a minor’s data was provided without required consent, contact support.
11. Changes
This Policy may be updated when the service, providers, legal requirements, or processing practices change. The current version and update date will be published here. Any legally required notice or consent will be provided.
12. Contact
Telegram: @NORDEXSupportBot
Email: nordexproxyvpn@gmail.com
Before accepting real payments, compare this Policy with actual server settings, logging, backups, and provider terms.